SHIPPING
Delivery in UK
Delivery at home with Royal Mail or a nominated courier. Price is dependant on weight & will be calculated at checkout.
We aim to ship orders within 24 hours. Delivery time approx. 2 to 10 days after shipping.
Free Delivery in Northumberland
We offer free delivery in the Northumberland coastal region. Postcodes NE66, NE67, NE68, NE69, NE70.
Place your order & we will contact you to arrange delivery.
Free Pick up Alnwick
We have a free pick up point close to Alnwick.
Place your order & we will contact you to arrange pick up.
Delivery in EU
Delivery at home with nominated courier. Price is dependant on weight & will be calculated at checkout.
We aim to ship orders within 24 hours. Delivery time approx. 6 to 20 days after shipping.
Shipments to the EU zone may be affected by possible customs costs, VAT and/or local taxes, which are not included in the price of the order and must be paid at the time of delivery. Please contact your local customs office for more information.
Delivery to non EU countries
Delivery at home with nominated courier. Price is dependant on weight & will be calculated at checkout. Delivery time approx. 6 to 20 days after shipping.
Shipments to countries outside of the EU zone may be affected by possible customs costs, VAT and/or local taxes, which are not included in the price of the order and must be paid at the time of delivery. Please contact your local customs office for more information.
Packaging
We reuse boxes & other packaging material that we receive from our suppliers (from any part of our business), or anything else we have ordered for our office. So you could be receiving your order in a cardboard box from Sri Lanka that originally had jars of coconut oil in, or a garment bag from one of the denim brands we work with, or a box from our local supermarket. It may not always be the most beautiful! We encourage you to re-use it again, or recycle it. If we do have to purchase any packaging materials we ensure to source the most sustainable option available. Cardboard boxes are re-usable & then recyclable if they are really at the end of life. Any packaging materials we purchase are mostly also reusable & are definitely recyclable or compostable. We encourage you to further reuse any packaging you receive from us.
Our branded packing tape is made by Noissue. It is 100% recycled, printed with soy based inks, & is recyclable, biodegradable and compostable.
RETURNS & REFUNDS
Returns
We have a 14 day return policy. After 14 days we are unable to offer you a refund or exchange.
To be eligible for a refund, your item must be unused & in the same condition that you received it.
Personalised goods are not eligible for refund or exchange.
To complete your return, we require a receipt or proof of purchase.
Refunds
If you need a refund, send an email to threebyoneeu@icloud.com for further instructions.
Once your product is received by us, we will send you an email confirmation, notifying you of the approval or rejection of your refund.
If you are approved, your refund will be processed. A credit will automatically be applied to your original method of payment, within a certain amount of days.
Sale items
Only full priced items may be refunded. Sale items cannot be refunded.
Exchanges
If you need an exchange, send an email to threebyoneeu@icloud.com for further instructions.
We only exchange items if they are defective or damaged.
Do note that because our products are natural, & several are handmade in small batches there might be small differences in colour, scent, shape & weight. Natural differences cannot be used as grounds for an exchange.
Shipping
You are responsible for paying for your own shipping costs for returning an item. Shipping costs are non-refundable. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Depending on where you live, the time it may take for your exchanged product to reach you can vary.
